What is Upscope used for?

Upscope is cobrowsing and screen sharing software for customer support and sales teams, with an API and tools for sharing interactive documents. It is a good fit for guiding customers through support processes, sales demos without video calls and embedding cobrowsing into your own app.

How much does Upscope cost?

Upscope is a paid product with no free plan.

Is Upscope open source?

No. Upscope is proprietary (closed-source) software. Open-source alternatives to Upscope include OpenReplay.

What are some alternatives to Upscope?

Upscope competes with Fullview, Surfly and Zoho Assist. For open-source options, see Enlisted's ranked list of open-source Upscope alternatives.

Upscope: features, pricing and alternatives

About Upscope

Upscope is a commercial vendor of cobrowsing and screen sharing software. Its main product, UserView, lets support teams join a customer's browser session to guide them through a process, while the same technology also serves sales and developer use cases.

Four offerings are listed: UserView for customer support cobrowsing, HelloScreen for sales teams to share presentations from Salesforce or a computer to a phone or customer device without a video call, a Co-Browsing API for developers to embed cobrowsing in their own applications, and LiveDocument, which turns PDFs into trackable interactive lead magnets.

Upscope is sold as a hosted product with demos, a login for each product, and a separate pricing page on the HelloScreen site. The company also publishes GDPR and HIPAA information and a system status page.

Key features

Cobrowsing sessions for customer support
Presentation sharing to a customer device
Co-browsing API for developers
Interactive PDF lead magnets with engagement tracking
Salesforce presentation sharing

Good fit for

→Guiding customers through support processes
→Sales demos without video calls
→Embedding cobrowsing into your own app

Tags: cobrowsing; screen-sharing; customer-support; sales-enablement; api; saas

Upscope: questions and answers

What is Upscope used for?: Upscope is cobrowsing and screen sharing software for customer support and sales teams, with an API and tools for sharing interactive documents. It is a good fit for guiding customers through support processes, sales demos without video calls and embedding cobrowsing into your own app.
How much does Upscope cost?: Upscope is a paid product with no free plan.
Is Upscope open source?: No. Upscope is proprietary (closed-source) software. Open-source alternatives to Upscope include OpenReplay.
What are some alternatives to Upscope?: Upscope competes with Fullview, Surfly and Zoho Assist. For open-source options, see Enlisted's ranked list of open-source Upscope alternatives.