What is OpenSupports used for?

OpenSupports is an open-source ticketing system for handling customer support requests, available self-hosted or as a hosted service. It is a good fit for small business helpdesk and customer support ticketing on your own server.

Is OpenSupports open source?

Yes. OpenSupports is open source under the GPL-3.0 licence. Its source code is on GitHub at opensupports/opensupports and is written mainly in JavaScript.

Is OpenSupports free?

Yes. OpenSupports is open source, so the software itself is free to use. A managed cloud version is also available.

Can I self-host OpenSupports?

Yes. OpenSupports can be self-hosted on your own server or infrastructure.

What is OpenSupports an alternative to?

OpenSupports is an open-source alternative to Zendesk, Help Scout, Zoho Desk and Freshdesk. Other open-source alternatives to Zendesk include FreeScout, Faveo Helpdesk and UVdesk.

Is OpenSupports actively maintained?

The most recent commit to OpenSupports was on 22 April 2024, and the latest release is v4.11.0, published on 11 January 2022. The project has 1k stars on GitHub.

OpenSupports: open-source alternative to Zendesk, Help Scout

About OpenSupports

OpenSupports is a web-based ticket system that helps support teams manage queries from their users. Customers submit tickets through the application, and staff members review and answer them from their own interface, keeping conversations in one place. The project aims to keep the system simple to run and to use.

It is built with PHP and MySQL on the back end and a JavaScript front end, and it is driven by an API so it can be integrated with other tools and deployed on your own domain. The README distinguishes between a customer-facing view and a staff view, and the project website lists the full feature set and a live demo.

OpenSupports is licensed under GPL-3.0. You can host it on your own servers at no cost, taking care of installation, upgrades and backups yourself, or use the official hosted subscription, which includes official support. It suits small teams and organizations that want a straightforward helpdesk they can host themselves.

Key features

Ticket submission and tracking for customers
Separate staff interface for responding
API-driven architecture
PHP and MySQL back end
Self-hosted or vendor-hosted deployment
Runs on your own domain

Good fit for

→Small business helpdesk
→Customer support ticketing on your own server

Built with: JavaScript; MySQL; PHP
Tags: helpdesk; ticketing; customer-support; php; mysql; self-hosted; support; api

OpenSupports: questions and answers

What is OpenSupports used for?: OpenSupports is an open-source ticketing system for handling customer support requests, available self-hosted or as a hosted service. It is a good fit for small business helpdesk and customer support ticketing on your own server.
Is OpenSupports open source?: Yes. OpenSupports is open source under the GPL-3.0 licence. Its source code is on GitHub at opensupports/opensupports and is written mainly in JavaScript.
Is OpenSupports free?: Yes. OpenSupports is open source, so the software itself is free to use. A managed cloud version is also available.
Can I self-host OpenSupports?: Yes. OpenSupports can be self-hosted on your own server or infrastructure.
What is OpenSupports an alternative to?: OpenSupports is an open-source alternative to Zendesk, Help Scout, Zoho Desk and Freshdesk. Other open-source alternatives to Zendesk include FreeScout, Faveo Helpdesk and UVdesk.
Is OpenSupports actively maintained?: The most recent commit to OpenSupports was on 22 April 2024, and the latest release is v4.11.0, published on 11 January 2022. The project has 1k stars on GitHub.