What is Semolina used for?

Semolina is a hosted AI agent for chat and voice support that checks live Shopify orders and Stripe invoices and passes conversations to a human when needed. It is a good fit for answering order status questions, resolving invoice questions with Stripe data and voice support with appointment handoff.

Is Semolina open source?

No. Semolina is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.

What are some alternatives to Semolina?

Semolina competes with Fin, Decagon and Sierra.

Semolina: features, pricing and alternatives

About Semolina

Semolina is a hosted AI customer support agent for chat and voice. You upload docs, paste one script tag and it answers customers, looking up real orders and invoices through connected tools and handing the thread to a human when it should. Embedding works with HTML, React, Next.js or plain JavaScript.

Four areas make up the product: a knowledge base trained on PDFs, docs, text files or a crawled URL with optional auto-retrain, a configurable chat widget, a conversations inbox with filters for unresolved, escalated and resolved threads and human takeover, and actions through Shopify, Stripe, Slack and Vapi so the agent can look up an order, check an invoice, alert a channel or place a call. Analytics report how many conversations get resolved, how often calls succeed and what campaigns cost each month, and example use cases are ecommerce, SaaS and services with voice and bookings. A 14-day free trial is offered, and a marketplace of ready-made agents is listed.

Key features

Chat and voice support agent
Knowledge base from docs, files and URLs
Order and invoice lookups via Shopify and Stripe
Human takeover in a shared inbox
Slack alerts and Vapi voice calls
Widget installed with one script

Good fit for

Answering order status questions
Resolving invoice questions with Stripe data
Voice support with appointment handoff

Tags: ai-support; chat-agent; voice-agent; shopify; stripe; helpdesk

Semolina: questions and answers

What is Semolina used for?: Semolina is a hosted AI agent for chat and voice support that checks live Shopify orders and Stripe invoices and passes conversations to a human when needed. It is a good fit for answering order status questions, resolving invoice questions with Stripe data and voice support with appointment handoff.
Is Semolina free?: Yes. Semolina has a free plan.
Is Semolina open source?: No. Semolina is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.
What are some alternatives to Semolina?: Semolina competes with Fin, Decagon and Sierra.