SakhiChat

Sakhi.Chat is a hosted customer messaging platform that gathers conversations from WhatsApp, website chat, Facebook Messenger, Instagram, Telegram, Viber and email into one shared team inbox. An AI trained on your FAQs, documents or website URL answers customers around the clock and drafts suggested replies that agents can edit and send in one click.

The inbox supports queues, assignment, internal notes and @mentions, with auto-assignment by channel, keyword or round-robin and Owner, Admin, Agent and Read-only roles. Conversations are scored hot, warm or cold using intent and budget signals, tagged by topic and sentiment, and answered in the customer's language. Each contact has a built-in record holding history, tags and custom fields. Automation covers a visual flow builder, WhatsApp broadcasts sent to segments that opted in, drip sequences, AI appointment booking, away messages and CSAT surveys.

Analytics report how fast agents respond and resolve chats, how often the AI handles a request alone, the busiest hours and CSAT scores, and a REST API with signed webhooks connects it to other systems. Setup is described as three steps: create a workspace, train the AI, and paste one line of JavaScript or connect a channel. A 15-day free trial needs no credit card.