What is Retalk used for?

Retalk is an AI customer-support chatbot that answers questions from your own documents and site content, with multi-language support, analytics and a 30-day free trial. It is a good fit for deflecting repeated support questions and making product documentation searchable by chat.

How much does Retalk cost?

Retalk is a paid product with no free plan. 30-day free trial with no commitment; pricing is listed on its pricing page.

Is Retalk open source?

No. Retalk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include UVdesk, Frappe Helpdesk and Libredesk.

What are some alternatives to Retalk?

Retalk competes with Chatbase, CustomerGPT and CrawlChat.

Retalk: features, pricing and alternatives

About Retalk

Retalk is a customer-support chatbot meant to answer repeated questions without a human. It is built on content you already have: your website, brochures, articles, product sheets, FAQs, newsletters and documentation, supplied as web pages or as PDF, Word, Excel, PowerPoint, Markdown and plain-text files. Instead of starting from scratch, you make what you have already written available through a chat interface.

The homepage frames the problem as a support team answering the same questions daily while customers skip the documentation and lose patience. Retalk is described as an evolving chatbot that improves over time, and the vendor claims it can handle up to 80% of incoming support requests without human intervention. The description also lists easy integration, multi-language support and analytics. A personalized demo can be requested, a 30-day free trial is offered with no commitment, and the site has pages for industries, features, pricing and an FAQ.

Key features

Answers questions from your existing content
Accepts PDF, Word, Excel, PowerPoint and Markdown
Support for multiple languages
Analytics on customer questions
Improves its answers over time

Good fit for

Deflecting repeated support questions
Making product documentation searchable by chat

Tags: chatbot; customer-support; ai-chatbot; knowledge-base; multilingual; support-automation

Retalk: questions and answers

What is Retalk used for?: Retalk is an AI customer-support chatbot that answers questions from your own documents and site content, with multi-language support, analytics and a 30-day free trial. It is a good fit for deflecting repeated support questions and making product documentation searchable by chat.
How much does Retalk cost?: Retalk is a paid product with no free plan. 30-day free trial with no commitment; pricing is listed on its pricing page.
Is Retalk open source?: No. Retalk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include UVdesk, Frappe Helpdesk and Libredesk.
What are some alternatives to Retalk?: Retalk competes with Chatbase, CustomerGPT and CrawlChat.