What is OnSync used for?

OnSync is a shared team inbox and CRM for WhatsApp, Instagram, Messenger and Telegram with AI replies grounded in your knowledge base, lead scoring and follow-ups. It is a good fit for small teams answering WhatsApp and Instagram messages together, and qualifying purchase inquiries automatically.

How much does OnSync cost?

Paid plans for OnSync start at $390 per year, and there is no free plan. A free trial is available.

Is OnSync open source?

No. OnSync is proprietary (closed-source) software and can't be self-hosted. In the CRM category, open-source options include DeskcommCRM, Wacrm and Twenty.

What are some alternatives to OnSync?

OnSync competes with respond.io, Trengo and Kommo.

OnSync: features, pricing and alternatives

About OnSync

OnSync gathers customer chats from WhatsApp, Instagram, Facebook Messenger and Telegram into one shared inbox for small teams. An AI agent trained on your FAQs, documents, websites and company context answers customers, hands off to a human when needed, scores leads and routes serious buyers, assigns chats to the right agent and sends automatic follow-ups to recover lost leads.

The product also covers the WhatsApp Business API, a WhatsApp CRM, marketing messages, e-commerce automation, Telegram for business and in-chat booking. Free tools include an AI WhatsApp template generator and a chat button generator, and the site offers an affiliate program, API docs and an AI knowledge feed. You can start with a free trial or a free WhatsApp inbox audit, and the interface lets you connect channels, configure the AI and test handoffs before going live.

Key features

Shared inbox across four messaging channels
AI replies from your knowledge base
Handoff to a human agent
Lead scoring and routing
Automatic follow-ups to recover leads
Booking inside the chat

Good fit for

Small teams answering WhatsApp and Instagram messages together
Qualifying purchase inquiries automatically

Tags: team-inbox; whatsapp; crm; ai-replies; lead-scoring; instagram; telegram

OnSync: questions and answers

What is OnSync used for?: OnSync is a shared team inbox and CRM for WhatsApp, Instagram, Messenger and Telegram with AI replies grounded in your knowledge base, lead scoring and follow-ups. It is a good fit for small teams answering WhatsApp and Instagram messages together, and qualifying purchase inquiries automatically.
How much does OnSync cost?: Paid plans for OnSync start at $390 per year, and there is no free plan. A free trial is available.
Is OnSync open source?: No. OnSync is proprietary (closed-source) software and can't be self-hosted. In the CRM category, open-source options include DeskcommCRM, Wacrm and Twenty.
What are some alternatives to OnSync?: OnSync competes with respond.io, Trengo and Kommo.