What is Nousu used for?

Nousu is a support agent powered by AI for Shopify and WooCommerce stores that replies in chat and email and completes order status, return, refund and address requests. It is a good fit for online stores cutting repetitive support tickets, and handling returns and refunds without extra staff.

How much does Nousu cost?

Paid plans for Nousu start at €29 per month, and there is no free plan. A free trial is available.

Is Nousu open source?

No. Nousu is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Libredesk and Live Helper Chat.

What are some alternatives to Nousu?

Nousu competes with Gorgias, Tidio and Ada.

Nousu: features, pricing and alternatives

About Nousu

Nousu combines live chat, a shared inbox and an AI agent for online stores. The agent replies to customers over chat and email, checks live order information and carries out the task itself, handling order status questions, returns, refunds and address changes, while your team keeps one inbox and approves anything sensitive.

It also suggests actions to staff, such as creating a discount code, expediting shipping or quoting the return policy, and prepares codes, returns and order fixes ready to send. The pitch is to resolve tickets instead of deflecting them, with a flat monthly price per store rather than per resolution. The site says it can be live in a day with no credit card, offers GDPR compliance with EU data residency, and is available in English and Dutch.

Key features

AI agent for Shopify and WooCommerce stores
Order status, return and refund handling
Address changes completed by the agent
Live chat widget and shared inbox
Staff approval for sensitive actions
Flat monthly price per store

Good fit for

Online stores cutting repetitive support tickets
Handling returns and refunds without extra staff

Tags: customer-support; shopify; woocommerce; ai-agent; helpdesk; ecommerce; live-chat

Nousu: questions and answers

What is Nousu used for?: Nousu is a support agent powered by AI for Shopify and WooCommerce stores that replies in chat and email and completes order status, return, refund and address requests. It is a good fit for online stores cutting repetitive support tickets, and handling returns and refunds without extra staff.
How much does Nousu cost?: Paid plans for Nousu start at €29 per month, and there is no free plan. A free trial is available.
Is Nousu open source?: No. Nousu is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Libredesk and Live Helper Chat.
What are some alternatives to Nousu?: Nousu competes with Gorgias, Tidio and Ada.