What is Userplane used for?

Userplane is a support tool where agents send a recording link and get back a replay with console logs, network requests and user steps, built into Slack, Intercom and Zendesk. It is a good fit for reproducing customer bugs without back-and-forth and giving engineers full context from support tickets.

How much does Userplane cost?

Paid plans for Userplane start at $47 per month, and there is no free plan.

Is Userplane open source?

No. Userplane is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and Zammad.

What are some alternatives to Userplane?

Userplane competes with Jam, Fullview and Upscope.

Userplane: features, pricing and alternatives

About Userplane

Userplane is for customer support and engineering teams that waste time asking users how to reproduce a bug. An agent sends a link to the customer, and the replay that comes back includes console logs and errors, network requests, application state and timestamped user actions, so many issues can be resolved on first contact. Recordings can be requested from inside Slack with slash commands, the Intercom Messenger, a Zendesk sidebar app or a Chrome extension that works with any tool.

Privacy features include automatic PII redaction, field-level blurring, customer consent controls and GDPR and CCPA compliance, with rules for what is recorded. For developers there is an SDK for frameworks including Rails, Django, Astro, Svelte, Nuxt, Angular, Vue, React and Next.js. Integrations listed include Intercom, Zendesk, Help Scout, Zapier, Jira, Linear, Sentry and Notion.

The site targets support agents, support engineers, customer success and engineering teams, with a quickstart, documentation and a demo, and its pricing is on a separate page. Resources include a quickstart, an explainer of how recordings work and a developer installation guide.

Key features

Recording request link for customers
Replay with console logs and network requests
Timestamped user action trail
Slack, Intercom and Zendesk apps
Chrome extension for any tool
Automatic PII redaction and field blurring
SDK for common web frameworks

Good fit for

Reproducing customer bugs without back-and-forth
Giving engineers full context from support tickets

Tags: customer-support; session-replay; screen-recording; debugging; intercom; zendesk; slack; privacy

Userplane: questions and answers

What is Userplane used for?: Userplane is a support tool where agents send a recording link and get back a replay with console logs, network requests and user steps, built into Slack, Intercom and Zendesk. It is a good fit for reproducing customer bugs without back-and-forth and giving engineers full context from support tickets.
How much does Userplane cost?: Paid plans for Userplane start at $47 per month, and there is no free plan.
Is Userplane open source?: No. Userplane is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and Zammad.
What are some alternatives to Userplane?: Userplane competes with Jam, Fullview and Upscope.