What is Unbabel used for?

Unbabel is an AI translation platform with quality estimation, aimed at multilingual customer support and content. It is a good fit for support teams answering customers in many languages, BPOs offering multilingual support and translating high-volume content automatically.

How much does Unbabel cost?

Unbabel doesn't publish fixed prices; pricing is quoted on request.

Is Unbabel open source?

No. Unbabel is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Unbabel include LibreTranslate and Argos Translate.

What are some alternatives to Unbabel?

Unbabel competes with Lilt, DeepL and Smartling. For open-source options, see Enlisted's ranked list of open-source Unbabel alternatives.

Unbabel: features, pricing and alternatives

About Unbabel

Unbabel is a commercial language operations (LangOps) platform that combines machine translation with quality estimation and a human editor community. It focuses on letting businesses communicate across languages, especially in customer service and multilingual content.

Its solutions cover customer service, where agents can serve customers in other languages, multilingual content for new audiences, and partnerships with business process outsourcers and technology vendors. It integrates with tools such as Salesforce, Zendesk and Intercom, supports many languages, and publishes research such as COMET for translation quality evaluation.

Unbabel serves industries including gaming, retail, technology and travel. It is proprietary software delivered as a cloud service and sold through demos, with information about privacy and security available on its site.

Key features

Machine translation with quality estimation
Human editor community for review
Customer service translation inside help desks
Integrations with Salesforce, Zendesk and Intercom
Multilingual content workflows
Language operations platform

Good fit for

→Support teams answering customers in many languages
→BPOs offering multilingual support
→Translating high-volume content automatically

Tags: ai-translation; customer-support; quality-estimation; localization; langops; multilingual; machine-translation

Unbabel: questions and answers

What is Unbabel used for?: Unbabel is an AI translation platform with quality estimation, aimed at multilingual customer support and content. It is a good fit for support teams answering customers in many languages, BPOs offering multilingual support and translating high-volume content automatically.
How much does Unbabel cost?: Unbabel doesn't publish fixed prices; pricing is quoted on request.
Is Unbabel open source?: No. Unbabel is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Unbabel include LibreTranslate and Argos Translate.
What are some alternatives to Unbabel?: Unbabel competes with Lilt, DeepL and Smartling. For open-source options, see Enlisted's ranked list of open-source Unbabel alternatives.