What is Triagely used for?

Triagely is a feedback inbox that collects bug reports, feature requests and emails from a widget, Gmail or API, then groups similar reports into tickets and ranks them by urgency. It is a good fit for triaging bug reports from many channels and spotting which feature request is most common.

How much does Triagely cost?

Paid plans for Triagely start at €19 per month, and there is no free plan. A free trial is available.

Is Triagely open source?

No. Triagely is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Fider, Trudesk and OpenSupports.

What are some alternatives to Triagely?

Triagely competes with Userback, Gleap and Usersnap.

Triagely: features, pricing and alternatives

About Triagely

Triagely gathers user feedback in one inbox so a small team can see what to fix first. Feedback arrives through an embeddable widget in your app, a connected Gmail account, forwarded emails or an API, and each project has its own inbox. Every incoming message is matched against similar ones and filed under a category, so duplicates collapse into a single ticket with an AI summary and the list of related reports.

Tickets are ranked by urgency and by how many reports they combine, and you move them through statuses such as new, in progress and done. There are no limits on users or reports. Importing existing feedback from CSV and popular tools is listed as planned, and a docs section and blog are available.

Pricing has two plans after a 7-day free trial with all features: Starter at 19 euros per month for a single project and Pro at 39 euros per month for unlimited projects and priority support, and both include unlimited feedback.

Key features

Feedback widget, Gmail and API intake
AI grouping of similar reports into tickets
Ranking by urgency and report count
AI summary of each grouped ticket
Ticket statuses through to done
Unlimited users and feedback

Good fit for

Triaging bug reports from many channels
Spotting which feature request is most common

Tags: feedback; bug-reports; triage; ai-grouping; support; feature-requests; inbox

Triagely: questions and answers

What is Triagely used for?: Triagely is a feedback inbox that collects bug reports, feature requests and emails from a widget, Gmail or API, then groups similar reports into tickets and ranks them by urgency. It is a good fit for triaging bug reports from many channels and spotting which feature request is most common.
How much does Triagely cost?: Paid plans for Triagely start at €19 per month, and there is no free plan. A free trial is available.
Is Triagely open source?: No. Triagely is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Fider, Trudesk and OpenSupports.
What are some alternatives to Triagely?: Triagely competes with Userback, Gleap and Usersnap.