What is Reframe used for?

Reframe CX is an AI receptionist that answers missed calls and WhatsApp messages in Egyptian Arabic and English, captures bookings or orders and sends staff a summary. It is a good fit for clinics capturing appointment requests after hours and restaurants turning missed rush-hour calls into reviewed orders.

How much does Reframe cost?

Paid plans for Reframe start at $135 per month, and there is no free plan.

Is Reframe open source?

No. Reframe is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.

What are some alternatives to Reframe?

Reframe competes with Retell AI, Yellow.ai and Kore.ai.

Reframe: features, pricing and alternatives

About Reframe

Reframe CX is a hosted voice AI for businesses that cannot answer every call. It picks up calls, or messages on WhatsApp, in Arabic or English when reception is busy or closed, answers common questions from an approved knowledge base, and records the caller's name, callback number, reason and preferred time. It does not claim the appointment is confirmed.

Staff receive a structured inbox and a clean WhatsApp summary and then confirm the appointment or take over, and uncertain requests are handed back to staff. Transcripts and summaries are kept for review. The first workflow focuses on missed calls during rush hours, with WhatsApp summaries instead of a POS integration. Examples on the site come from healthcare and technology operators in Egypt, and a live demo line and a call-me form are offered.

Key features

Answers calls in Arabic and English
Captures appointment and order requests
WhatsApp summaries for staff to confirm
Answers from an approved knowledge base
Hands uncertain requests to staff
Call transcripts and summaries

Good fit for

Clinics capturing appointment requests after hours
Restaurants turning missed rush-hour calls into reviewed orders

Tags: ai-receptionist; voice-ai; whatsapp; arabic; appointments; customer-support

Reframe: questions and answers

What is Reframe used for?: Reframe CX is an AI receptionist that answers missed calls and WhatsApp messages in Egyptian Arabic and English, captures bookings or orders and sends staff a summary. It is a good fit for clinics capturing appointment requests after hours and restaurants turning missed rush-hour calls into reviewed orders.
How much does Reframe cost?: Paid plans for Reframe start at $135 per month, and there is no free plan.
Is Reframe open source?: No. Reframe is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.
What are some alternatives to Reframe?: Reframe competes with Retell AI, Yellow.ai and Kore.ai.