What is Emmidesk used for?

Emmidesk is a helpdesk, repairs and invoicing platform for IT firms, repair shops, trades and small businesses, with email-to-ticket and a branded customer portal. It is a good fit for MSPs running support tickets and billing together, repair shops tracking jobs and customer updates, and small businesses replacing several separate tools.

How much does Emmidesk cost?

Paid plans for Emmidesk start at £10.50 per seat per month, and there is no free plan. A free trial is available.

Is Emmidesk open source?

No. Emmidesk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include ITFlow, UVdesk and Zammad.

What are some alternatives to Emmidesk?

Emmidesk competes with HaloITSM, ManageEngine ServiceDesk Plus and NinjaOne.

Emmidesk: features, pricing and alternatives

About Emmidesk

Emmidesk is a hosted business platform that combines a helpdesk, job and repair tracking, invoicing and a customer portal under one login and one bill. It is aimed at managed service providers, repair shops for computers and phones, trades, studios, agencies and other small businesses that run on tickets, jobs and invoices.

Incoming email from Microsoft 365, Gmail or any IMAP mailbox is threaded, deduplicated and turned into tickets automatically, without forwarding rules. Sections can be switched on or off and renamed so the product matches how a particular business works, with presets described for IT and managed services, repair shops, trades and field service, professional services, education, fitness and hospitality, and retail.

Pricing is a single per-seat rate with every feature included and unlimited customers and contacts, plus a 14-day free trial that needs no credit card. The pitch is replacing several disconnected tools with one product.

Key features

Shared email inbox that becomes tickets
Repair and job tracking
Invoicing alongside tickets and jobs
Branded customer portal
Renamable, switchable sections
Microsoft 365, Gmail and IMAP mailbox connection

Good fit for

MSPs running support tickets and billing together
Repair shops tracking jobs and customer updates
Small businesses replacing several separate tools

Tags: helpdesk; ticketing; invoicing; customer-portal; msp; repair-shop; field-service

Emmidesk: questions and answers

What is Emmidesk used for?: Emmidesk is a helpdesk, repairs and invoicing platform for IT firms, repair shops, trades and small businesses, with email-to-ticket and a branded customer portal. It is a good fit for MSPs running support tickets and billing together, repair shops tracking jobs and customer updates, and small businesses replacing several separate tools.
How much does Emmidesk cost?: Paid plans for Emmidesk start at £10.50 per seat per month, and there is no free plan. A free trial is available.
Is Emmidesk open source?: No. Emmidesk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include ITFlow, UVdesk and Zammad.
What are some alternatives to Emmidesk?: Emmidesk competes with HaloITSM, ManageEngine ServiceDesk Plus and NinjaOne.