What is IT Glue used for?

IT Glue is a commercial IT documentation platform for managed service providers, with structured records, relationship mapping and AI-generated procedures. It is a good fit for managed service providers documenting client environments, internal IT departments keeping runbooks and MSPs preparing quarterly business reviews.

How much does IT Glue cost?

Paid plans for IT Glue start at $29 per seat per month, and there is no free plan.

Is IT Glue open source?

No. IT Glue is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to IT Glue include Outline, BookStack and Scanopy.

What are some alternatives to IT Glue?

IT Glue competes with Hudu, Passportal and Confluence. For open-source options, see Enlisted's ranked list of open-source IT Glue alternatives.

IT Glue: features, pricing and alternatives

About IT Glue

IT Glue is a commercial IT documentation platform built mainly for managed service providers. It gives technicians a structured place to record and find information about client environments, so the details they need are not scattered across personal notes and spreadsheets.

The vendor's solutions include IT Glue itself for documentation, Network Glue for automating network discovery, Microsoft documentation and password rotation, MyGlue as a way to collaborate securely with end users, and myITprocess for strategic quarterly business reviews. Features highlighted include structured documentation, relationship mapping between records, integrations and AI-driven automation that records clicks and keystrokes to generate step-by-step SOPs.

IT Glue is hosted software sold through demos, with a published pricing page and an ROI calculator. Dedicated pages cover MSPs, general IT departments and education IT teams.

Key features

Structured IT documentation
Relationship mapping between records
Automated network discovery
Password rotation
AI-generated step-by-step SOPs
Portal for collaborating with end users
Integrations with IT tools

Good fit for

→Managed service providers documenting client environments
→Internal IT departments keeping runbooks
→MSPs preparing quarterly business reviews

Tags: it-documentation; msp; sop; password-management; network-discovery; knowledge-base; runbooks

IT Glue: questions and answers

What is IT Glue used for?: IT Glue is a commercial IT documentation platform for managed service providers, with structured records, relationship mapping and AI-generated procedures. It is a good fit for managed service providers documenting client environments, internal IT departments keeping runbooks and MSPs preparing quarterly business reviews.
How much does IT Glue cost?: Paid plans for IT Glue start at $29 per seat per month, and there is no free plan.
Is IT Glue open source?: No. IT Glue is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to IT Glue include Outline, BookStack and Scanopy.
What are some alternatives to IT Glue?: IT Glue competes with Hudu, Passportal and Confluence. For open-source options, see Enlisted's ranked list of open-source IT Glue alternatives.