What is Donkey Support used for?

Donkey Support adds a chat widget to your site and lets you answer customers from Slack, Discord or Telegram threads, with email sent when a reply is missed. It is a good fit for founders answering support from Discord and early-stage products without a help desk.

Is Donkey Support free?

Yes. Donkey Support has a free plan, and paid plans start at $4.99 per month.

Is Donkey Support open source?

No. Donkey Support is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Libredesk and Live Helper Chat.

What are some alternatives to Donkey Support?

Donkey Support competes with Plain, Tawk.to and Tidio.

Donkey Support: features, pricing and alternatives

About Donkey Support

Donkey Support is a lightweight customer support chat aimed at founders who handle support themselves. You embed the widget with a script tag or React component, connect Slack, Discord or Telegram, and each new customer ticket becomes a thread in your chosen channel.

Replies you type in the thread sync back to the widget in real time. If a customer leaves before seeing your answer, the service sends the reply by email so the conversation is not lost. Colors and branding can be customized, and signed metadata lets you pass customer details securely from your app.

Donkey Support is a hosted commercial service with a free plan the homepage describes as free forever, with no credit card needed and setup in about five minutes. It suits small teams who already live in chat tools and do not want a full help desk.

Key features

Chat widget via script tag or React component
Reply from Slack, Discord or Telegram threads
Email fallback for missed replies
Real-time sync between threads and widget
Signed metadata and brand customization

Good fit for

→Founders answering support from Discord
→Early-stage products without a help desk

Tags: customer-support; live-chat; slack; discord; telegram; widget; saas

Donkey Support: questions and answers

What is Donkey Support used for?: Donkey Support adds a chat widget to your site and lets you answer customers from Slack, Discord or Telegram threads, with email sent when a reply is missed. It is a good fit for founders answering support from Discord and early-stage products without a help desk.
Is Donkey Support free?: Yes. Donkey Support has a free plan, and paid plans start at $4.99 per month.
Is Donkey Support open source?: No. Donkey Support is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Libredesk and Live Helper Chat.
What are some alternatives to Donkey Support?: Donkey Support competes with Plain, Tawk.to and Tidio.