What is CloudTalk used for?

CloudTalk is cloud call center software with a business phone system, AI voice agents, dialers and CRM integrations for sales and support teams. It is a good fit for outbound sales calling teams, after-hours call answering and customer support phone lines.

How much does CloudTalk cost?

Paid plans for CloudTalk start at €27 per seat per month, and there is no free plan.

Is CloudTalk open source?

No. CloudTalk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.

What are some alternatives to CloudTalk?

CloudTalk competes with Aircall, Dialpad and Talkdesk.

CloudTalk: features, pricing and alternatives

About CloudTalk

CloudTalk is a hosted call center and business phone platform. Teams use it to make and receive calls from the browser or an app, route inbound calls to agents and connect telephony to the CRM and business tools they already use.

The platform has grown to include AI voice agents that can act as a receptionist, answer inbound support calls or place outbound calls, with use cases such as booking appointments, qualifying leads and covering after-hours calls. Its dialer supports parallel dialing, power dialing and click-to-call, and conversation intelligence adds call scoring, transcription, summaries, tagging, topics, sentiment analysis and AI notes that can be sent to a CRM.

CloudTalk is proprietary software delivered as a cloud service, with free trial offers advertised on the vendor site. It is aimed at small and mid-sized sales and customer service teams, including industries such as healthcare, real estate, insurance and recruitment.

Key features

Cloud business phone system
AI voice agents for inbound and outbound calls
Parallel, power and click-to-call dialing
Call scoring, transcription and summaries
Sentiment and topic analysis of calls
CRM integrations with AI call notes

Good fit for

→Outbound sales calling teams
→After-hours call answering
→Customer support phone lines

Tags: call-center; voip; business-phone; ai-voice-agent; dialer; crm-integration; call-transcription

CloudTalk: questions and answers

What is CloudTalk used for?: CloudTalk is cloud call center software with a business phone system, AI voice agents, dialers and CRM integrations for sales and support teams. It is a good fit for outbound sales calling teams, after-hours call answering and customer support phone lines.
How much does CloudTalk cost?: Paid plans for CloudTalk start at €27 per seat per month, and there is no free plan.
Is CloudTalk open source?: No. CloudTalk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.
What are some alternatives to CloudTalk?: CloudTalk competes with Aircall, Dialpad and Talkdesk.