What is Avaya used for?

Avaya is enterprise software for customer experience, contact centers, unified communications and critical communications used by large organizations. It is a good fit for contact centers for large enterprises and secure communications for government agencies.

How much does Avaya cost?

Avaya doesn't publish fixed prices; pricing is quoted on request.

Is Avaya open source?

No. Avaya is proprietary (closed-source) software. In the Customer Support category, open-source options include iTop, Request Tracker and Chatwoot.

Can I self-host Avaya?

Yes. Although Avaya is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.

What are some alternatives to Avaya?

Avaya competes with Genesys Cloud, NICE CXone and Five9.

Avaya: features, pricing and alternatives

About Avaya

Avaya is a commercial vendor of enterprise communications software. It connects customer experience, critical communications, enterprise voice, data, AI and workflows for large enterprises and government agencies.

Its product lines include Avaya Infinity, a customer experience platform for the AI age; Avaya Nexus for mission-critical voice with resiliency; Avaya Government Cloud, a FedRAMP-authorized cloud communications offering; and unified communications products such as Avaya Aura, Avaya Aura Private Cloud and Avaya IP Office.

Industry pages cover healthcare, education, financial services and government. Avaya sells through enterprise sales channels, and its product names indicate both on-premises and private cloud deployment options for communications.

Key features

Enterprise customer experience platform
Mission-critical voice infrastructure
FedRAMP-authorized government cloud
Unified communications and collaboration
Aura and IP Office telephony products

Good fit for

→Contact centers for large enterprises
→Secure communications for government agencies

Tags: contact-center; unified-communications; enterprise; voice; government; customer-experience

Avaya: questions and answers

What is Avaya used for?: Avaya is enterprise software for customer experience, contact centers, unified communications and critical communications used by large organizations. It is a good fit for contact centers for large enterprises and secure communications for government agencies.
How much does Avaya cost?: Avaya doesn't publish fixed prices; pricing is quoted on request.
Is Avaya open source?: No. Avaya is proprietary (closed-source) software. In the Customer Support category, open-source options include iTop, Request Tracker and Chatwoot.
Can I self-host Avaya?: Yes. Although Avaya is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.
What are some alternatives to Avaya?: Avaya competes with Genesys Cloud, NICE CXone and Five9.