What is Sellio used for?

Sellio is an AI customer support platform with a shared inbox for live chat, WhatsApp, Instagram, Telegram and email, plus AI agents, tickets and analytics. It is a good fit for ecommerce support on Shopify and WhatsApp, hospitality front desk messaging, and small SaaS support teams.

Yes. Sellio has a free plan, and paid plans start at $45 per month. A free trial is also available.

Is Sellio open source?

No. Sellio is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.

What are some alternatives to Sellio?

Sellio competes with Intercom, Zendesk and Freshdesk.

Sellio: features, pricing and alternatives

About Sellio

Sellio is a hosted customer support platform that puts website live chat, WhatsApp, Instagram, Telegram and email into one shared inbox. A chat widget is installed with one script tag and can match a brand, and teams keep replies, notes and handoffs in a single thread, turning conversations into tickets when work continues.

An optional AI agent is trained on a site, docs and FAQs to answer visitors day and night, hands off to humans without losing context and gives control over AI cost. Automations, analytics on automation, resolution and CX rates, topics from real chats and CSAT are included. Slack, Discord and Teams can mirror new conversations, and integrations such as Shopify, Stripe, HubSpot and Zapier are listed, with six available now.

A free plan includes website chat and the shared inbox with two seats, one channel, one API key, one AI agent and five AI conversations, with no trial clock or credit card. Paid plans add seats, channels, AI agents and credits.

Key features

Shared inbox across chat, WhatsApp and email
One-script live chat widget
AI agent trained on your docs
Tickets and automations
Analytics for resolution and CSAT
Slack, Discord and Teams mirroring

Good fit for

Ecommerce support on Shopify and WhatsApp
Hospitality front desk messaging
Small SaaS support teams

Tags: customer-support; live-chat; shared-inbox; ai-agent; helpdesk; whatsapp

Sellio: questions and answers

What is Sellio used for?: Sellio is an AI customer support platform with a shared inbox for live chat, WhatsApp, Instagram, Telegram and email, plus AI agents, tickets and analytics. It is a good fit for ecommerce support on Shopify and WhatsApp, hospitality front desk messaging, and small SaaS support teams.
Is Sellio free?: Yes. Sellio has a free plan, and paid plans start at $45 per month. A free trial is also available.
Is Sellio open source?: No. Sellio is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.
What are some alternatives to Sellio?: Sellio competes with Intercom, Zendesk and Freshdesk.