What is Paperchat used for?

Paperchat builds AI customer support agents that learn a store's pages and policies, look up orders and products live, and hand over to humans when needed. It is a good fit for answering order status questions after hours, handling product and size questions on Instagram, and passing complex requests to the support team.

How much does Paperchat cost?

Paid plans for Paperchat start at $35 per month, and there is no free plan. A free trial is available.

Is Paperchat open source?

No. Paperchat is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Bytedesk, Chatwoot and Libredesk.

What are some alternatives to Paperchat?

Paperchat competes with Chatbase, Fin and Tidio.

Paperchat: features, pricing and alternatives

About Paperchat

Paperchat is a customer support agent platform with a focus on online stores. You paste your website address and it reads your pages, and you can add files, help docs, sitemaps or plain text for anything not on the site. The agent then answers on your website widget, Telegram, Instagram and Messenger, with every conversation in one inbox.

Unlike a basic FAQ bot, it can act inside connected systems during the conversation: with Shopify it searches the catalogue, reads policies and builds a cart, with WooCommerce it looks up products, stock and order status, and with WordPress it answers from posts and pages. It captures leads and hands the chat to a person in the same thread when a human is required. Paid plans add connections to any MCP server as well as tools such as Zapier, Stripe, HubSpot, Pipedrive, Attio, ClickUp, Resend, Paddle and Apify.

Installation is one line of script on your site, with no developer or onboarding call needed. A 7-day free trial can be canceled at any time, and the Shopify, WooCommerce and WordPress actions are included.

Key features

Training from website, PDFs, docs and sitemaps
Live product and order lookups
Shopify, WooCommerce and WordPress actions
Replies on web, Telegram, Instagram and Messenger
Lead capture during conversations
Human handover in the same thread
Paid integrations with Stripe, Zapier and MCP servers

Good fit for

Answering order status questions after hours
Handling product and size questions on Instagram
Passing complex requests to the support team

Tags: customer-support; ai-chatbot; shopify; woocommerce; telegram; instagram; mcp; live-chat

Paperchat: questions and answers

What is Paperchat used for?: Paperchat builds AI customer support agents that learn a store's pages and policies, look up orders and products live, and hand over to humans when needed. It is a good fit for answering order status questions after hours, handling product and size questions on Instagram, and passing complex requests to the support team.
How much does Paperchat cost?: Paid plans for Paperchat start at $35 per month, and there is no free plan. A free trial is available.
Is Paperchat open source?: No. Paperchat is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Bytedesk, Chatwoot and Libredesk.
What are some alternatives to Paperchat?: Paperchat competes with Chatbase, Fin and Tidio.