What is LiveLine used for?

LiveLine is a Spanish-language AI chat assistant for service businesses that answers WhatsApp, Instagram and Facebook inquiries after hours and gathers details for quotes. It is a good fit for service businesses answering inquiries overnight and teams capturing quote details before follow-up.

How much does LiveLine cost?

Paid plans for LiveLine start at MX$2,490 per month, and there is no free plan. A free trial is available.

Is LiveLine open source?

No. LiveLine is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Live Helper Chat, Libredesk and Request Tracker.

What are some alternatives to LiveLine?

LiveLine competes with Chatbase, Voiceflow and Landbot.

LiveLine: features, pricing and alternatives

About LiveLine

Liveline answers customer inquiries on WhatsApp, Instagram and Facebook when a business is closed. It uses the information you provide, such as services, prices, hours and policies, to respond to common questions, collects the details a team needs to prepare a quote and hands the conversation to a person when necessary, with the history visible. The channels, plus an API and web chat, arrive in a single inbox.

A kanban-style board organizes conversations by stage, for example new, in progress and resolved, so staff can see who needs follow-up. You define the tone and instructions the agent uses, what it should ask and when to pass the conversation on. Setup means connecting a WhatsApp Business account, Instagram business account or Facebook page, then adding services, prices and hours.

Liveline is a hosted service written for Spanish-speaking small businesses, with the example of an auto detailing shop on the homepage. It offers 14 days free without a card, and optional assisted setup can be added as a one-time payment when subscribing.

Key features

After-hours replies on WhatsApp, Instagram and Facebook
Answers drawn from your services, prices and policies
Collection of details for quotes
Handoff to a human with history
Kanban board of conversations by stage
Custom tone and instructions
Single inbox for all channels

Good fit for

Service businesses answering inquiries overnight
Teams capturing quote details before follow-up

Tags: chatbot; whatsapp; customer-support; spanish; small-business; inbox; ai-agent; instagram

LiveLine: questions and answers

What is LiveLine used for?: LiveLine is a Spanish-language AI chat assistant for service businesses that answers WhatsApp, Instagram and Facebook inquiries after hours and gathers details for quotes. It is a good fit for service businesses answering inquiries overnight and teams capturing quote details before follow-up.
How much does LiveLine cost?: Paid plans for LiveLine start at MX$2,490 per month, and there is no free plan. A free trial is available.
Is LiveLine open source?: No. LiveLine is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Live Helper Chat, Libredesk and Request Tracker.
What are some alternatives to LiveLine?: LiveLine competes with Chatbase, Voiceflow and Landbot.