What is HotelBase used for?

HotelBase is an AI platform for independent hotels that answers guests on WhatsApp, email and the website, quotes live rates, holds rooms and suggests pricing changes. It is a good fit for independent hotels answering guests overnight and shifting inquiries toward direct bookings.

Yes. HotelBase has a free plan, and paid plans start at $49 per month. A free trial is also available.

Is HotelBase open source?

No. HotelBase is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.

What are some alternatives to HotelBase?

Other SaaS products in the Customer Support category include Hostrexa, Agentency and AivaStark.

HotelBase: features, pricing and alternatives

About HotelBase

HotelBase reads a hotel's website to learn rooms, rates, policies and FAQs, then runs an AI concierge named Mira that answers guests around the clock on WhatsApp, email and a website widget in any language. Setup has you review every fact before anything goes live, and complaints, large groups and payment issues are routed to staff.

Connected read-only to a Cloudbeds PMS, Mira can quote live rates, hold rooms for 24 hours and send payment links. The platform also suggests rate changes with the reasoning attached for the hotel to approve, and turns guest questions into pages meant to win direct bookings. The site positions it as a way to reduce reliance on online travel agency bookings and gives an illustrative cost example.

Setup is meant to take a couple of minutes from a URL and is free to start without a card. An example on the page lists a Growth plan at 149 dollars a month, and the product targets independent hotels and small properties.

Key features

AI concierge on WhatsApp, email and website
Training from your hotel's website
Live rate quotes from Cloudbeds
Room holds and payment links
Approved-only rate change suggestions
Escalation of complaints and groups to staff

Good fit for

Independent hotels answering guests overnight
Shifting inquiries toward direct bookings

Tags: hotels; ai-concierge; direct-bookings; guest-messaging; cloudbeds; hospitality; whatsapp

HotelBase: questions and answers

What is HotelBase used for?: HotelBase is an AI platform for independent hotels that answers guests on WhatsApp, email and the website, quotes live rates, holds rooms and suggests pricing changes. It is a good fit for independent hotels answering guests overnight and shifting inquiries toward direct bookings.
Is HotelBase free?: Yes. HotelBase has a free plan, and paid plans start at $49 per month. A free trial is also available.
Is HotelBase open source?: No. HotelBase is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Libredesk, Live Helper Chat and Chatwoot.
What are some alternatives to HotelBase?: Other SaaS products in the Customer Support category include Hostrexa, Agentency and AivaStark.