What is xMatters used for?

xMatters is an incident response and service reliability platform that automates alerting, on-call scheduling and workflows for DevOps and IT teams. It is a good fit for routing alerts to the on-call engineer and coordinating incident response across teams.

Yes. xMatters has a free plan, and paid plans start at $15 per seat per month.

Is xMatters open source?

No. xMatters is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to xMatters include Keep, OneUptime and Alertmanager.

What are some alternatives to xMatters?

xMatters competes with PagerDuty, incident.io and FireHydrant. For open-source options, see Enlisted's ranked list of open-source xMatters alternatives.

xMatters: features, pricing and alternatives

About xMatters

xMatters is a commercial platform that helps DevOps, SRE and operations teams respond to incidents. It automates workflows, enriches alerts and routes them to the right people, aiming to keep applications available and let teams deliver products at scale without juggling disconnected tools. It is part of the Everbridge Digital Operations Platform.

Core modules include a workflow designer, incident response software, IT alerting, incident management analytics, on-call management and service intelligence. The platform highlights purpose-built AI for automated incident management and offers integrations with tools such as ServiceNow, Microsoft Azure, Google, Slack, Dynatrace, Zendesk, Jira Cloud and New Relic.

Solutions are organized by function (DevOps and SREs, business continuity, IT operations) and by industry, including financial services, healthcare, retail, technology and service providers. xMatters is a hosted service, with a pricing page, a demo request path, webinars and a comparison hub.

Key features

Visual workflow designer
IT alerting and incident response
On-call scheduling and management
Incident management analytics
Service intelligence
Integrations with ITSM and monitoring tools

Good fit for

→Routing alerts to the on-call engineer
→Coordinating incident response across teams

Tags: incident-management; on-call; alerting; sre; workflow-automation; devops; itsm

xMatters: questions and answers

What is xMatters used for?: xMatters is an incident response and service reliability platform that automates alerting, on-call scheduling and workflows for DevOps and IT teams. It is a good fit for routing alerts to the on-call engineer and coordinating incident response across teams.
Is xMatters free?: Yes. xMatters has a free plan, and paid plans start at $15 per seat per month.
Is xMatters open source?: No. xMatters is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to xMatters include Keep, OneUptime and Alertmanager.
What are some alternatives to xMatters?: xMatters competes with PagerDuty, incident.io and FireHydrant. For open-source options, see Enlisted's ranked list of open-source xMatters alternatives.