What is incident.io used for?

incident.io is an incident response and on-call platform that runs inside Slack, with status pages, AI-assisted root cause analysis and post-incident follow-up. It is a good fit for running incident response from Slack, and replacing separate on-call and status page tools.

Yes. incident.io has a free plan, and paid plans start at $19 per seat per month.

Is incident.io open source?

No. incident.io is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to incident.io include OneUptime, LinkedIn Oncall and Keep.

What are some alternatives to incident.io?

incident.io competes with FireHydrant and Rootly. For open-source options, see Enlisted's ranked list of open-source incident.io alternatives.

incident.io: features, pricing and alternatives

About incident.io

incident.io is a commercial reliability platform for handling production incidents. Its original idea was to run the response inside Slack, so that declaring an incident, assigning roles and sharing updates all happen where engineering teams already talk.

The vendor now describes a platform that brings together on-call scheduling, incident response, status pages and agent-driven root cause analysis, using AI that is trained on an organization's own context. Its stated approach is for people and an AI agent to work side by side, starting when an alert triggers and continuing until the incident is resolved. Users reach it through Slack, a desktop app, the web, mobile and an MCP interface. incident.io is proprietary and vendor-hosted. A demo can be requested, a free start is offered, and a pricing page is published on the site.

Key features

Incident declaration and response in Slack
On-call scheduling and paging
AI-assisted root cause analysis
Status pages for customer updates
Web, mobile and MCP interfaces
Incident follow-up and reliability insights

Good fit for

→Running incident response from Slack
→Replacing separate on-call and status page tools

Tags: incident-management; on-call; slack; status-page; sre; ai-ops; saas

incident.io: questions and answers

What is incident.io used for?: incident.io is an incident response and on-call platform that runs inside Slack, with status pages, AI-assisted root cause analysis and post-incident follow-up. It is a good fit for running incident response from Slack, and replacing separate on-call and status page tools.
Is incident.io free?: Yes. incident.io has a free plan, and paid plans start at $19 per seat per month.
Is incident.io open source?: No. incident.io is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to incident.io include OneUptime, LinkedIn Oncall and Keep.
What are some alternatives to incident.io?: incident.io competes with FireHydrant and Rootly. For open-source options, see Enlisted's ranked list of open-source incident.io alternatives.