PagerDuty

PagerDuty is a commercial platform for managing incidents and on-call work. It detects problems, alerts the right people and helps teams coordinate a response, with the goal of turning incidents into learning and preventing repeats. The vendor calls its product the PagerDuty Operations Cloud and describes it as AI-first.

The product list includes incident management, automation for critical work, AI agents, status pages, PagerDuty Advance for generative AI in operations, AIOps to reduce alert noise and speed up triage, and Customer Service Ops, which links support and engineering teams. A developer platform and hundreds of integrations connect it with monitoring and ticketing tools.

Solutions cover areas such as incident management transformation, operations center modernization, security incident management and digital operations resiliency. PagerDuty is a proprietary hosted service with a free start option, a demo and a pricing page.