What is RetainWell for Stripe used for?

RetainWell for Stripe is a cancel flow tool for Stripe-billed SaaS that shows retention offers, collects cancellation feedback, tracks churn analytics and sends Slack or Discord alerts. It is a good fit for reducing subscription churn with targeted offers and learning why customers cancel.

Is RetainWell for Stripe free?

Yes. RetainWell for Stripe has a free plan, and paid plans start at $49 per month.

Is RetainWell for Stripe open source?

No. RetainWell for Stripe is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Fider, Chatwoot and UVdesk.

What are some alternatives to RetainWell for Stripe?

RetainWell for Stripe competes with CancelFlow, BetterRetain AI and ChurnNote.

RetainWell for Stripe: features, pricing and alternatives

About RetainWell for Stripe

RetainWell connects to a Stripe account through a restricted API key and lets a SaaS team build a cancel flow that appears when a customer clicks cancel. Steps are optional and customizable: an initial offer such as a pause or time-limited discount, a survey asking the main reason for canceling, feedback collection, a smart offer or action based on the answer, and a final offer. A step can also trigger a custom event, such as contacting support.

A dashboard visualizes churn, saves and retention trends, and lists cancel reasons so patterns can be spotted and offers refined. Alerts with details are posted to Slack or Discord each time a user cancels or takes an offer. The homepage describes setup in three steps: connect Stripe, configure offers and the survey, then add the flow to your product, with a go-live time of about ten minutes. A demo cancel flow can be tried, and no credit card is needed to start.

Key features

Configurable cancel flow with optional steps
Pause and discount offers at cancellation
Cancellation survey and feedback collection
Churn and retention analytics dashboard
Slack and Discord alerts on cancels and saves
Stripe connection via restricted API key
Demo cancel flow to try

Good fit for

Reducing subscription churn with targeted offers
Learning why customers cancel

Tags: churn; stripe; cancel-flow; retention; saas; analytics; feedback

RetainWell for Stripe: questions and answers

What is RetainWell for Stripe used for?: RetainWell for Stripe is a cancel flow tool for Stripe-billed SaaS that shows retention offers, collects cancellation feedback, tracks churn analytics and sends Slack or Discord alerts. It is a good fit for reducing subscription churn with targeted offers and learning why customers cancel.
Is RetainWell for Stripe free?: Yes. RetainWell for Stripe has a free plan, and paid plans start at $49 per month.
Is RetainWell for Stripe open source?: No. RetainWell for Stripe is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Fider, Chatwoot and UVdesk.
What are some alternatives to RetainWell for Stripe?: RetainWell for Stripe competes with CancelFlow, BetterRetain AI and ChurnNote.