What is Lyssna used for?

Lyssna is a user research and usability testing platform, formerly UsabilityHub, combining surveys, interviews, design tests and participant recruitment. It is a good fit for designers testing early concepts, marketers checking messaging and visuals, and UX researchers validating navigation.

Yes. Lyssna has a free plan, and paid plans start at $199 per month.

Is Lyssna open source?

No. Lyssna is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Playwright, k6 and Locust.

What are some alternatives to Lyssna?

Lyssna competes with Maze, UserTesting and Optimal Workshop.

Lyssna: features, pricing and alternatives

About Lyssna

Lyssna, formerly UsabilityHub, is a commercial user research and usability testing platform. Marketers, designers, product managers and UX researchers use it to run interviews, surveys and design tests, and to recruit participants, all in one place.

The platform covers card sorting, first click testing, five second testing, preference testing, prototype testing, tree testing, live website testing, mobile testing in beta, recordings, surveys and user interviews. Recruitment options include a research panel, screeners and self-recruitment. Other features are analysis tools, integrations, an MCP server and research AI. A free sign-up is offered, along with pricing details, templates and a sample size calculator.

Key features

Card sorting and tree testing
First click and five second tests
Preference and prototype testing
User interviews and surveys
Participant panel with screeners
Research AI for analysis

Good fit for

→Designers testing early concepts
→Marketers checking messaging and visuals
→UX researchers validating navigation

Tags: user-research; usability-testing; card-sorting; tree-testing; surveys; usabilityhub; proprietary

Lyssna: questions and answers

What is Lyssna used for?: Lyssna is a user research and usability testing platform, formerly UsabilityHub, combining surveys, interviews, design tests and participant recruitment. It is a good fit for designers testing early concepts, marketers checking messaging and visuals, and UX researchers validating navigation.
Is Lyssna free?: Yes. Lyssna has a free plan, and paid plans start at $199 per month.
Is Lyssna open source?: No. Lyssna is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Playwright, k6 and Locust.
What are some alternatives to Lyssna?: Lyssna competes with Maze, UserTesting and Optimal Workshop.