What is UserTesting used for?

UserTesting is a human insight platform for remote user research and usability testing, with recorded feedback from a participant network and AI analysis tools. It is a good fit for UX researchers testing prototypes, marketing teams validating messaging and product managers gathering customer feedback.

How much does UserTesting cost?

UserTesting doesn't publish fixed prices; pricing is quoted on request. A free trial is available.

Is UserTesting open source?

No. UserTesting is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Playwright, k6 and Locust.

What are some alternatives to UserTesting?

UserTesting competes with Maze, Lookback and Lyssna.

UserTesting: features, pricing and alternatives

About UserTesting

UserTesting is a commercial platform for remote user research and usability testing. Teams recruit participants from the vendor's network, run tests and interviews, and get recorded feedback to inform digital, product and customer experience decisions.

The platform is organized around four steps: target the right audience, gather feedback with a range of testing methods, analyze insights and measure performance, and amplify findings across the organization. Listed features include advanced targeting, AI moderation, UserTesting AI, an insights hub, templates, integrations, a Figma plugin and an MCP server. The vendor also sells consulting, audience, insights and support services, and offers a separate sign-in for participants who get paid to test.

Key features

Participant targeting and recruitment
Moderated and unmoderated usability tests
AI moderation of sessions
Insights hub for sharing findings
Figma plugin for design feedback
MCP server for AI tools

Good fit for

→UX researchers testing prototypes
→Marketing teams validating messaging
→Product managers gathering customer feedback

Tags: user-research; usability-testing; ux-research; video-feedback; participant-recruitment; customer-experience; proprietary

UserTesting: questions and answers

What is UserTesting used for?: UserTesting is a human insight platform for remote user research and usability testing, with recorded feedback from a participant network and AI analysis tools. It is a good fit for UX researchers testing prototypes, marketing teams validating messaging and product managers gathering customer feedback.
How much does UserTesting cost?: UserTesting doesn't publish fixed prices; pricing is quoted on request. A free trial is available.
Is UserTesting open source?: No. UserTesting is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Playwright, k6 and Locust.
What are some alternatives to UserTesting?: UserTesting competes with Maze, Lookback and Lyssna.