What is Glassbox used for?

Glassbox is a digital customer experience analytics platform with session replay and journey analysis, aimed at regulated industries with web and mobile apps. It is a good fit for investigating digital friction in banking apps and linking technical errors to customer impact.

How much does Glassbox cost?

Glassbox doesn't publish fixed prices; pricing is quoted on request.

Is Glassbox open source?

No. Glassbox is proprietary (closed-source) software. Open-source alternatives to Glassbox include OpenReplay, PostHog and Highlight.io.

What are some alternatives to Glassbox?

Glassbox competes with Quantum Metric, Contentsquare and Noibu. For open-source options, see Enlisted's ranked list of open-source Glassbox alternatives.

Glassbox: features, pricing and alternatives

About Glassbox

Glassbox is a commercial analytics platform that captures and analyzes how customers use websites and mobile apps. It is marketed to regulated industries, where companies need detailed visibility into digital journeys while keeping tight control over sensitive data.

Its platform covers customer journey analytics, mobile app analytics, session replay, performance analytics that tie technical issues to customer experience, product analytics, interaction maps and heatmaps, and an accessibility module that turns sessions into insights on accessibility problems. Glassbox is sold to enterprise teams in areas such as digital, product and customer experience, and is delivered as a hosted service.

Key features

Customer journey analytics
Session replay for web and mobile
Mobile app analytics
Performance analytics linked to experience
Interaction maps and heatmaps
Accessibility insights from sessions

Good fit for

→Investigating digital friction in banking apps
→Linking technical errors to customer impact

Tags: session-replay; customer-experience; journey-analytics; mobile-analytics; enterprise; accessibility; heatmaps

Glassbox: questions and answers

What is Glassbox used for?: Glassbox is a digital customer experience analytics platform with session replay and journey analysis, aimed at regulated industries with web and mobile apps. It is a good fit for investigating digital friction in banking apps and linking technical errors to customer impact.
How much does Glassbox cost?: Glassbox doesn't publish fixed prices; pricing is quoted on request.
Is Glassbox open source?: No. Glassbox is proprietary (closed-source) software. Open-source alternatives to Glassbox include OpenReplay, PostHog and Highlight.io.
What are some alternatives to Glassbox?: Glassbox competes with Quantum Metric, Contentsquare and Noibu. For open-source options, see Enlisted's ranked list of open-source Glassbox alternatives.