What is Decibel used for?

Decibel is an experience management platform that captures feedback and provides analytics for customer and employee experiences. It is a good fit for customer experience management and orchestration, employee listening and activation, and contact center quality management and agent coaching.

Is Decibel open source?

No. Decibel is proprietary (closed-source) software. In the Analytics category, open-source options include Sniffly, PostHog and Countly.

What are some alternatives to Decibel?

Decibel competes with Mouseflow.

Decibel: features, pricing and alternatives

About Decibel

Medallia is an enterprise-grade experience management platform that collects feedback signals from customers and employees. It offers tools for administration, role-based reporting, AI and analytics, and integrations to share data across systems.

The platform is designed for large organizations and includes solutions for customer experience management, employee listening, contact center optimization, and market research. It serves industries such as automotive, financial services, healthcare, retail, and technology.

Key features

Comprehensive feedback capture to collect signals from multiple sources
Role-based reporting to close the loop and drive action
AI and analytics to uncover insights from interactions
Integrations to share data across systems and teams
Enterprise-grade security for data safety and compliance
Self-service administration for complex global programs

Good fit for

Customer experience management and orchestration
Employee listening and activation
Contact center quality management and agent coaching

Tags: experience management; customer feedback; employee feedback; analytics; ai; enterprise

Decibel: questions and answers

What is Decibel used for?: Decibel is an experience management platform that captures feedback and provides analytics for customer and employee experiences. It is a good fit for customer experience management and orchestration, employee listening and activation, and contact center quality management and agent coaching.
Is Decibel open source?: No. Decibel is proprietary (closed-source) software. In the Analytics category, open-source options include Sniffly, PostHog and Countly.
What are some alternatives to Decibel?: Decibel competes with Mouseflow.