What is SmartSurvey used for?

SmartSurvey is a UK-based online survey platform with logic, multichannel distribution, dashboards and text analysis for customer, employee and citizen feedback. It is a good fit for citizen and public sector consultations, patient feedback collection, and customer and employee surveys.

How much does SmartSurvey cost?

Paid plans for SmartSurvey start at £90 per month, and there is no free plan. A free trial is available.

Is SmartSurvey open source?

No. SmartSurvey is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to SmartSurvey include Formbricks, LimeSurvey and SurveyKing.

What are some alternatives to SmartSurvey?

SmartSurvey competes with SurveyMonkey, QuestionPro and Alchemer. For open-source options, see Enlisted's ranked list of open-source SmartSurvey alternatives.

SmartSurvey: features, pricing and alternatives

About SmartSurvey

SmartSurvey is a commercial online survey and questionnaire tool built by a UK-based team. It lets users create surveys with a theme editor, conditional logic and personalization, distribute them across channels, and analyze results with graphs and dashboards.

Distribution options include email, SMS, website popups, embeds, QR codes, tracking links and offline or kiosk collection without Wi-Fi. Analysis tools cover sentiment analysis and AI-driven thematic analysis of open text, and AI translation helps run surveys in several languages. Automation features include integrations, an API with webhooks, email alerts, and connections to Salesforce and Power BI.

Solutions are packaged for customer, employee, patient, citizen and market research feedback and for sectors such as retail, finance, travel, government and healthcare. SmartSurvey is a hosted product with a published pricing page.

Key features

Survey builder with theme editor and logic
Distribution by email, SMS, QR code and popup
Offline and kiosk survey collection
Sentiment and thematic text analysis
AI translation of surveys
API, webhooks and Salesforce integration

Good fit for

→Citizen and public sector consultations
→Patient feedback collection
→Customer and employee surveys

Tags: survey; questionnaire; feedback; text-analysis; offline-surveys; uk; reporting

SmartSurvey: questions and answers

What is SmartSurvey used for?: SmartSurvey is a UK-based online survey platform with logic, multichannel distribution, dashboards and text analysis for customer, employee and citizen feedback. It is a good fit for citizen and public sector consultations, patient feedback collection, and customer and employee surveys.
How much does SmartSurvey cost?: Paid plans for SmartSurvey start at £90 per month, and there is no free plan. A free trial is available.
Is SmartSurvey open source?: No. SmartSurvey is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to SmartSurvey include Formbricks, LimeSurvey and SurveyKing.
What are some alternatives to SmartSurvey?: SmartSurvey competes with SurveyMonkey, QuestionPro and Alchemer. For open-source options, see Enlisted's ranked list of open-source SmartSurvey alternatives.