What is Discord Tickets used for?

Discord Tickets is a self-hosted ticket management bot for Discord with a settings dashboard, transcripts, automation and statistics, offered as a free alternative to premium bots. It is a good fit for running a support desk inside a Discord server, handling moderation reports privately and replacing a paid ticketing bot.

Is Discord Tickets open source?

Yes. Discord Tickets is open source under the GPL-3.0 licence. Its source code is on GitHub at discord-tickets/bot and is written mainly in JavaScript.

Is Discord Tickets free?

Yes. Discord Tickets is open source, so the software itself is free to use. A managed cloud version is also available.

Can I self-host Discord Tickets?

Yes. Discord Tickets can be self-hosted on your own server or infrastructure.

What is Discord Tickets an alternative to?

Discord Tickets is an open-source alternative to Discord. Other open-source alternatives to Discord include Haven, Linen.dev and Mumble.

Is Discord Tickets actively maintained?

Yes. The most recent commit to Discord Tickets was on 28 September 2026, and the latest release is v4.0.51, published on 13 August 2026. The project has 1.5k stars on GitHub.

Discord Tickets: open-source alternative to Discord

About Discord Tickets

Discord Tickets is an open-source ticket management bot for Discord servers. Members open private support tickets in a server, and staff handle them with tools for claiming, releasing, moving and transferring tickets between people and categories. It is presented as a free alternative to the premium and white-label plans of other ticket bots.

It includes a dashboard for configuring the bot, support for slash commands, buttons, select menus and modals, and options to customize features, colors and messages. Automation can resolve questions with tags before they become tickets and close inactive tickets automatically. Messages can be archived in a database so transcripts can be viewed later, and statistics help analyze staff performance.

The bot is written in JavaScript, licensed under GPL-3.0, available in more than 10 languages and deployable with Docker. You can self-host it for complete control or add a public hosted bot, and the documentation recommends reading the guides before starting. It suits Discord communities, gaming servers and support teams that run their help desk inside Discord.

Key features

Ticket creation with buttons and slash commands
Web dashboard for settings
Claim, move, and transfer tickets
Automatic closing of inactive tickets
Message archiving and transcripts
Staff performance statistics

Good fit for

→Running a support desk inside a Discord server
→Handling moderation reports privately
→Replacing a paid ticketing bot

Built with: JavaScript
Tags: discord; ticketing; support-bot; helpdesk; self-hosted; docker; javascript; transcripts; community-support

Discord Tickets: questions and answers

What is Discord Tickets used for?: Discord Tickets is a self-hosted ticket management bot for Discord with a settings dashboard, transcripts, automation and statistics, offered as a free alternative to premium bots. It is a good fit for running a support desk inside a Discord server, handling moderation reports privately and replacing a paid ticketing bot.
Is Discord Tickets open source?: Yes. Discord Tickets is open source under the GPL-3.0 licence. Its source code is on GitHub at discord-tickets/bot and is written mainly in JavaScript.
Is Discord Tickets free?: Yes. Discord Tickets is open source, so the software itself is free to use. A managed cloud version is also available.
Can I self-host Discord Tickets?: Yes. Discord Tickets can be self-hosted on your own server or infrastructure.
What is Discord Tickets an alternative to?: Discord Tickets is an open-source alternative to Discord. Other open-source alternatives to Discord include Haven, Linen.dev and Mumble.
Is Discord Tickets actively maintained?: Yes. The most recent commit to Discord Tickets was on 28 September 2026, and the latest release is v4.0.51, published on 13 August 2026. The project has 1.5k stars on GitHub.