What is Roko used for?

Roko is a team chat and website live chat in one app, with channels, DMs, threads, a chat widget, AI assistance and unlimited seats on a flat price. It is a good fit for small teams that want chat and support in one tool, and replacing per-seat support software pricing.

Yes. Roko has a free plan, and paid plans start at $7 per month.

No. Roko is proprietary (closed-source) software and can't be self-hosted. In the Team Chat category, open-source options include Rocket.Chat, Mattermost and Zulip.

What are some alternatives to Roko?

Roko competes with Slack, Pumble and Chanty.

Roko: features, pricing and alternatives

About Roko

Roko, at rokochat.com, combines internal team chat and customer live chat in a single workspace. The team side offers channels, direct messages and threads, while customers reach you through a live chat widget added to your site with one line of code. An inbox shows team and customer conversations together, with assignment, status, notes, tags and visitor details such as location, device and current page.

The homepage also lists AI features, described as credit-capped usage, plus documentation and articles. Pricing is flat rather than per seat: unlimited seats from $7 a month, with a free tier that needs no credit card, and a Team plan at $19 a month that includes a custom widget domain. Setup is described as taking under five minutes, and teams of one to one hundred are named as the target.

Key features

Team channels, DMs and threads
Website live chat widget
Shared inbox with assignments and notes
Visitor details like location and current page
Credit-capped AI assistance
Unlimited seats with flat pricing
Custom widget domain on Team plan

Good fit for

Small teams that want chat and support in one tool
Replacing per-seat support software pricing

Tags: team-chat; live-chat; customer-support; ai; widget; helpdesk; messaging

Roko: questions and answers

What is Roko used for?: Roko is a team chat and website live chat in one app, with channels, DMs, threads, a chat widget, AI assistance and unlimited seats on a flat price. It is a good fit for small teams that want chat and support in one tool, and replacing per-seat support software pricing.
Is Roko free?: Yes. Roko has a free plan, and paid plans start at $7 per month.
Is Roko open source?: No. Roko is proprietary (closed-source) software and can't be self-hosted. In the Team Chat category, open-source options include Rocket.Chat, Mattermost and Zulip.
What are some alternatives to Roko?: Roko competes with Slack, Pumble and Chanty.