What is ShipTell used for?

ShipTell is a support platform for indie SaaS that turns GitHub pull requests into changelogs, drafts support replies from them and runs a public roadmap and knowledge base. It is a good fit for announcing shipped features to customers and answering support tickets using release history.

How much does ShipTell cost?

Paid plans for ShipTell start at $29 per month, and there is no free plan. A free trial is available.

Is ShipTell open source?

No. ShipTell is proprietary (closed-source) software and can't be self-hosted. In the Developer Tools category, open-source options include GitHub Desktop, GitHub Metrics and Agent Beacon.

What are some alternatives to ShipTell?

ShipTell competes with Changelogfast, Bumplog and Changelogfy.

ShipTell: features, pricing and alternatives

About ShipTell

ShipTell is a customer support platform built around what a product team ships. You connect GitHub once, and it reads PR descriptions, labels, linked issues and commit messages to generate polished release notes with a quality score before publishing. One publish reaches an in-app widget, email, Slack and Discord, and roadmap voters are notified when their request ships.

It combines four products: customer support with a shared inbox, live chat and email ticketing, where AI drafts replies from your actual changelog and a Stripe billing panel appears on each conversation; an AI changelog; a public roadmap with voting; and a knowledge base that generates articles from resolved tickets. Other features include canned responses, internal notes, CSAT, an auto-responder and B2B company accounts. Setup takes about five minutes, with a 7-day free trial without a credit card and plans from $29 a month.

Key features

Changelog generated from GitHub pull requests
Shared inbox, live chat and email tickets
AI replies drafted from your changelog
Public roadmap with voter notifications
Auto-generated knowledge base articles
Stripe billing panel in conversations

Good fit for

Announcing shipped features to customers
Answering support tickets using release history

Tags: changelog; customer-support; github; roadmap; knowledge-base; saas

ShipTell: questions and answers

What is ShipTell used for?: ShipTell is a support platform for indie SaaS that turns GitHub pull requests into changelogs, drafts support replies from them and runs a public roadmap and knowledge base. It is a good fit for announcing shipped features to customers and answering support tickets using release history.
How much does ShipTell cost?: Paid plans for ShipTell start at $29 per month, and there is no free plan. A free trial is available.
Is ShipTell open source?: No. ShipTell is proprietary (closed-source) software and can't be self-hosted. In the Developer Tools category, open-source options include GitHub Desktop, GitHub Metrics and Agent Beacon.
What are some alternatives to ShipTell?: ShipTell competes with Changelogfast, Bumplog and Changelogfy.