What is Narvar used for?

Narvar is a post-purchase platform for retailers covering delivery estimates, tracking, returns, notifications and delivery claims. It is a good fit for retailers reducing support contacts about deliveries, brands managing returns fraud and teams personalizing post-purchase messaging.

How much does Narvar cost?

Narvar doesn't publish fixed prices; pricing is quoted on request.

Is Narvar open source?

No. Narvar is proprietary (closed-source) software and can't be self-hosted. In the E-commerce category, open-source options include Discount Bandit, Magento Open Source and Open Source POS.

What are some alternatives to Narvar?

Narvar competes with AfterShip and Loop Returns.

Narvar: features, pricing and alternatives

About Narvar

Narvar is a commercial post-purchase platform that helps retailers manage the period between a customer clicking buy and being satisfied with the delivery. Its aim is to improve loyalty and cut operating cost through better tracking, communication and returns handling.

The product line is split into named modules: Promise for delivery date estimates, Secure for shopper protection, Track for branded tracking experiences, Shield for returns and exchanges with fraud controls, Notify for proactive messages and Assist for delivery claims. A data layer called IRIS draws insights from the interactions the platform processes, and the vendor now promotes agentic post-purchase features.

Narvar integrates with commerce and support tools such as Shopify, BigCommerce, Magento, Salesforce, Zendesk, Klaviyo, Gorgias and Attentive. It is a hosted enterprise product sold by demo request, aimed at retailers in apparel, footwear, beauty, electronics, home and similar categories.

Key features

AI-assisted delivery date estimates
Branded order tracking pages
Returns and exchanges management with fraud controls
Proactive delivery notifications
Delivery claim management
Retail insights from post-purchase data

Good fit for

→Retailers reducing support contacts about deliveries
→Brands managing returns fraud
→Teams personalizing post-purchase messaging

Tags: post-purchase; returns; tracking; ecommerce; notifications; retail; saas

Narvar: questions and answers

What is Narvar used for?: Narvar is a post-purchase platform for retailers covering delivery estimates, tracking, returns, notifications and delivery claims. It is a good fit for retailers reducing support contacts about deliveries, brands managing returns fraud and teams personalizing post-purchase messaging.
How much does Narvar cost?: Narvar doesn't publish fixed prices; pricing is quoted on request.
Is Narvar open source?: No. Narvar is proprietary (closed-source) software and can't be self-hosted. In the E-commerce category, open-source options include Discount Bandit, Magento Open Source and Open Source POS.
What are some alternatives to Narvar?: Narvar competes with AfterShip and Loop Returns.