What is Infobip used for?

Infobip is an omnichannel cloud communications platform covering SMS, chat apps, email and voice APIs, with AI agents, journey orchestration and a customer data platform. It is a good fit for sending customer notifications across several channels and verifying users with one-time passwords.

How much does Infobip cost?

Infobip is a paid product with no free plan.

Is Infobip open source?

No. Infobip is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Infobip include Fonoster.

What are some alternatives to Infobip?

Infobip competes with Twilio, Sinch and Vonage API. For open-source options, see Enlisted's ranked list of open-source Infobip alternatives.

Infobip: features, pricing and alternatives

About Infobip

Infobip is a cloud communications platform that lets businesses reach customers over many channels from one account. Programmable channels listed include SMS, RCS, email, MMS, voice, live chat, video, in-app messaging, mobile push, WhatsApp, Viber, Messenger, Instagram, Telegram, Apple Messages for Business, Kakao, Line and Zalo.

Beyond channels, the platform adds an agentic AI layer with AgentOS, journey orchestration, AI agents and an AI chatbot builder, plus a cloud contact center, a customer data platform, conversational AI and analytics. Platform functionality includes smart messaging for choosing efficient channels, fraud blocking for OTP traffic, authentication, mobile identity, number lookup and 10DLC support.

Business segments include B2B platforms, digital natives, enterprise and wholesale, with industry pages for finance, retail, telecoms and healthcare. The vendor offers simple drag-and-drop email, SMS and chatbot tools as well as APIs for custom solutions, a free trial and a pricing page.

Key features

SMS, RCS, email, voice and chat APIs
WhatsApp, Viber and other chat apps
AI agents and chatbot builder
Journey orchestration
Cloud contact center
Authentication and number lookup APIs

Good fit for

→Sending customer notifications across several channels
→Verifying users with one-time passwords

Tags: cpaas; sms; omnichannel; whatsapp; chatbots; contact-center; customer-engagement

Infobip: questions and answers

What is Infobip used for?: Infobip is an omnichannel cloud communications platform covering SMS, chat apps, email and voice APIs, with AI agents, journey orchestration and a customer data platform. It is a good fit for sending customer notifications across several channels and verifying users with one-time passwords.
How much does Infobip cost?: Infobip is a paid product with no free plan.
Is Infobip open source?: No. Infobip is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Infobip include Fonoster.
What are some alternatives to Infobip?: Infobip competes with Twilio, Sinch and Vonage API. For open-source options, see Enlisted's ranked list of open-source Infobip alternatives.