What is Symphony used for?

Symphony is a secure messaging platform for financial services firms, with voice, a directory and analytics aimed at regulated industries. It is a good fit for banks needing compliant client messaging, trading desks that work across firms and regulated teams connecting chat to market tools.

How much does Symphony cost?

Symphony doesn't publish fixed prices; pricing is quoted on request.

Is Symphony open source?

No. Symphony is proprietary (closed-source) software. Open-source alternatives to Symphony include Wire, Rocket.Chat and Mattermost.

What are some alternatives to Symphony?

Symphony competes with Slack and Microsoft Teams. For open-source options, see Enlisted's ranked list of open-source Symphony alternatives.

Symphony: features, pricing and alternatives

About Symphony

Symphony is a commercial communications platform built for financial markets and other regulated industries. It provides secure team and client messaging, and the vendor positions it around compliance and security requirements that ordinary consumer chat tools do not meet.

The product line is split into messaging, voice, directory and analytics. Messaging includes Symphony Messaging itself, Federation for compliant use of WhatsApp and other mobile channels, an embedded mode for placing chat inside existing applications, and interoperability with Microsoft Teams. Add-ons include virtual business numbers, integrations with market and enterprise tools, a confidential cloud environment, and professional services for custom workflows.

Symphony is sold to institutions through demos and sales conversations rather than self-service signup. It is a proprietary product, and the homepage does not publish prices. It suits banks, brokers and similar firms that must archive, supervise and secure their communications.

Key features

Secure messaging for financial markets workflows
Federation for compliant WhatsApp and mobile channels
Embedded mode for existing applications
Microsoft Teams interoperability
Voice platform for market participants
Directory and analytics modules
Confidential cloud environment

Good fit for

→Banks needing compliant client messaging
→Trading desks that work across firms
→Regulated teams connecting chat to market tools

Tags: secure-messaging; financial-services; compliance; voice; enterprise; regulated-industries

Symphony: questions and answers

What is Symphony used for?: Symphony is a secure messaging platform for financial services firms, with voice, a directory and analytics aimed at regulated industries. It is a good fit for banks needing compliant client messaging, trading desks that work across firms and regulated teams connecting chat to market tools.
How much does Symphony cost?: Symphony doesn't publish fixed prices; pricing is quoted on request.
Is Symphony open source?: No. Symphony is proprietary (closed-source) software. Open-source alternatives to Symphony include Wire, Rocket.Chat and Mattermost.
What are some alternatives to Symphony?: Symphony competes with Slack and Microsoft Teams. For open-source options, see Enlisted's ranked list of open-source Symphony alternatives.