What is BotFerry used for?

BotFerry relays Slack mentions of your bot to a private operator channel so your team can answer there and have replies appear in the original thread. It is a good fit for letting a support team answer as a shared bot and running an ops inbox inside Slack.

How much does BotFerry cost?

BotFerry is a paid product with no free plan. The site lists pricing starting from 9 euros; see the pricing page for plan details.

Is BotFerry open source?

No. BotFerry is proprietary (closed-source) software and can't be self-hosted. In the Team Chat category, open-source options include Rocket.Chat, Mattermost and Zulip.

What are some alternatives to BotFerry?

Other SaaS products in the Team Chat category include Anonymous Bot for Slack, 8x8 and AWS Wickr.

BotFerry: features, pricing and alternatives

About BotFerry

BotFerry is a Slack relay for operations and support teams. When someone mentions your Slack app in a channel, BotFerry carries the message to a private operator channel as a new thread. Your team replies in that thread, and the response is posted back to the original conversation as your app, so the requester never leaves their channel.

You create the Slack app and keep the token yourself, so BotFerry passes messages through without owning your credentials. Each mention gets its own thread, which keeps replies tied to the request, and because both ends are in the same workspace, mentions and channels render natively.

BotFerry is a hosted commercial service with documentation, use-case pages and a pricing page. Its page description gives a starting price of 9 euros.

Key features

Relays @mentions to a private operator channel
One thread per conversation
Replies posted back as your app
Customer-owned Slack app and token
Native rendering of mentions and channels

Good fit for

→Letting a support team answer as a shared bot
→Running an ops inbox inside Slack

Tags: slack; bot; support; ops; relay; team-chat; helpdesk

BotFerry: questions and answers

What is BotFerry used for?: BotFerry relays Slack mentions of your bot to a private operator channel so your team can answer there and have replies appear in the original thread. It is a good fit for letting a support team answer as a shared bot and running an ops inbox inside Slack.
How much does BotFerry cost?: BotFerry is a paid product with no free plan. The site lists pricing starting from 9 euros; see the pricing page for plan details.
Is BotFerry open source?: No. BotFerry is proprietary (closed-source) software and can't be self-hosted. In the Team Chat category, open-source options include Rocket.Chat, Mattermost and Zulip.
What are some alternatives to BotFerry?: Other SaaS products in the Team Chat category include Anonymous Bot for Slack, 8x8 and AWS Wickr.